Our technical infrastructure is common to all of the e-know.net Hosting Services. By outsourcing your hosting requirements to us, you can eliminate costly expenditure on security, virus detection and protection, hardware equipment, data backups, and connectivity. The resource savings ASP brings will allow you to concentrate on the success of your business rather than worry about disk drives, routers, switches and the like.
For information about Security Administration and Data backups go
to security
Service Levels and Support
All Hosting Services are provided under contract. Within your e-know.net ‘Membership Agreement’ the Service Levels you require will be clearly defined. As our standard offering you will be guaranteed
99.9% uptime.
Your agreed Service Level is backed up by our support desk function that will take calls and appropriate action if you experience any problems with service. e-know.net operates a Call Escalation System which prioritises calls according to the terms in your Service Level Agreement to ensure timely resolution to any issues raised. Our basic service level provides a Call Management service in Business Hours (08:00 – 18:00). Where out of hours support is required your Service Level Agreement can be upgraded to full 24x7 cover.
Five years from now, if you are a CIO with a head for business, you won't be buying computers anymore. You won't buy software either. You'll rent all your resources from a service
provider.
